COVID-19 – Cleaning Policy at Wild Atlantic Camp
Caring for our guests and employees is always priority. We are committed to the highest level of safety around this issue.
While we consistently maintain high standards of hygiene in our property, we have implemented additional measures in response to the Coronavirus (Covid-19). These measures are in place to mitigate any potential risks and follow the recommended guidelines from the HSE and the WHO and are under ongoing review.
WHAT WE ARE DOING
The Team’s Responsibility
· Comprehensive employee communications policy to ensure reliable, up-to-date information is communicated to employees and to clarify procedures and policies around mitigating the risks associated with Covid-19
· Team Members will maintain social distancing guidelines with both guests and other team members at all times
· Team members will ensure highest level of hygiene at all times, washing hands frequently throughout the day
· Team members will disclose any illness or possibility of inability to work due to illness regardless of how mild symptoms may be.
· Posters in public bathrooms to inform of good hand hygiene, respiratory hygiene and cough etiquette
· Additional cleaning of public areas and frequently touched surfaces (door handles / reception desk ) – using products which are effective in killing the virus
· provided sanitiser stations throughout the buildings
· We have identified all common touch points and have implemented a thorough sanitisation of these points.
· Extra public area staff have been rostered to ensure regular sanitising of commonly touched surfaces
· Our internal communications platforms are ensuring efficient flow of protocols and updates
· We have circulated HSE & WHO guidelines on personal hygiene and travel arrangements to all employees.
Guest Information
· All guests are asked to maintain HSE guidelines and maintain social distance from staff and other guests at all times. Posters will be on display in public bathrooms to inform of good hand hygiene, respiratory hygiene and cough etiquette
· Guests are required to inform a staff member, if feeling unwell at any stage throughout their stay or if a temperature develop is present or develops.
· An express service for check in will be provided by asking guests to process payment on arrival to allow a speedy check in without queues forming
· Wild Atlantic Camp will operate on a reduced occupancy level to adhere to Government guidelines, allowing a safe space for social distancing
· Masks -Medical masks available for purchase for any guests who wish to avail of them
Accommodation & Cleaning
Our guests safety is of utmost importance, we have procedures in place to ensure the highest standard of cleanliness and hygiene are met.
Procedures for Cleaning Bedrooms
· Guest bedrooms and bathrooms will be deep cleaned daily
· We have implemented full procedures for sanitising guest rooms including all touch points e.g. remote controls, handles, light switches
· Door handles & doors will be washed with bleach and cleaning agents daily
· All linen and towels will be washed with additional bacterial cleaning agents
· Bedrooms will be sprayed with a sanitiser before and after cleaning
· Please be advised all Villas and Pods will take additional time to clean ensuring that they are sanitised to the highest standard and we ask all of our guests to be patient with us.
Public Areas & Cleaning in the hotel
· Hand sanitiser will be available in various points throughout Wild Atlantic Camp
· Management team will check all public areas regularly
· All public areas will be deep cleaned on a daily basis
· All door handles & handrails will be washed with bleach and cleaning agents daily
· All linen & towels will be washed with additional bacterial cleaning agents
· All public areas will be routinely (at regular intervals) be sprayed with sanitiser
. The Toilet and Showers Facilities are closed every morning from 9am to 9.30am to facilitate staff implementing a full deep clean of these shared facilities. Thank you for your co-operation.
. Please note that the disabled toilet is locked all the times for hygiene purposes. Please ask for the key at reception.
. The final daily deep clean of the toilet and shower facilities is completed by 9pm at the latest. We would ask that all guests would respect these shared facilities during the night time period to keep the highest hygiene standards which we implement at Wild atlantic Camp. Between 9pm and 8am it is the full responsibility of all Parents, Guardians and Guests to monitor children during these times in our toilet and shower shared facilities.
GUIDELINES FOR CUSTOMERS
Consider the following advice on how to protect yourself from COVID-19 infection.
· Wash hands properly and regularly
1. Before and after eating or drinking
2. After going to the toilet, nose blowing, sneezing or coughing
3. After cleaning procedures, handling waste and waste bins
4. After handling contaminated (dirty) items
5. Whenever hands become visibly dirty
6. If in contact with a sick person, especially those with respiratory symptoms
· Cover mouth when coughing and sneezing:
· Cover nose and mouth with disposable tissues – if you don’t have a tissue, cough or sneeze into your arm or sleeve (not hand)
· Place used tissues into a sealed bin – wash your hands
· Avoid touching your eyes, nose or mouth if your hands are not clean
· Review travel guidance from your own country’s Department of Foreign Affairs and the Irish Department of Foreign Affairs
HIGH RISK GROUPS
If you are in a high risk group, consider if travel is in your best interest. Discuss your concerns with your doctor by phone and keep your distance from people who are sick.
Those considered to be at higher risk for COVID-19 include the following:
· People aged 65 years and older
· People with long-term medical conditions – for example, heart disease, lung disease, diabetes or liver disease
SYMPTOMS TO LOOK OUT FOR
· A cough
· Shortness of breath
· Breathing difficulties
· Fever (high temperature)
Wild Atlantic Camp has a full list of protocols to follow should a colleague or guest become ill. These guidelines do not constitute legal advice and are purely for guidance.
We will post further updates in due course.
Cancellation & Refund Policy during Covid19
Due to the unforeseen circumstances in relation to Covid-19, We will not be offering a refund, if guests wish to cancel their reservation for any reason (other than Government Lockdowns). Guests will be allowed to move their reservation to a future date and we will be more than happy to assist you with this but booking must be cancelled within 48 hours of the booking date itself. Full Refunds will only be given when there is a Government Lockdown. This Covid19 Cancellation policy also applies if the Government impose a lockdown in Donegal or Nationally.